Monitoring
Operate queue, callback, and runtime monitoring with clear escalation paths.
Monitoring is your early-warning system. Use it to detect issues before customers feel impact.
Monitoring goals
These goals keep monitoring actionable and not noisy.
- Critical failures surface quickly with clear ownership.
- Repeated warning signals trigger preventative action.
- Incident evidence is complete enough for fast escalation.
Monitoring workflow
Use this routine during operational checks.
Review active queue backlogs and failed job trends.
Review callback health and non-success response spikes.
Review subscription and payment-related warning patterns.
Escalate recurring anomalies with timestamps and impact scope.
Alert response priorities
Prioritize using operational impact first.
- Critical: data loss risk, billing lockouts, or broad workflow outage.
- High: repeated callback failures or sustained queue backlog growth.
- Medium: intermittent failures with safe retry and no customer impact.
- Low: isolated anomalies with no trend signal.
Operational best practices
Use these practices to keep monitoring effective.
Release window pairing
Always increase monitoring depth during release windows, billing-cycle events, and known high-throughput periods.
Next steps
- Verify provider dependencies in Payment providers.
- Verify callback handling in Webhook callbacks.
- Use Troubleshooting for incident response.
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